Referrers' page

Many parents need a little extra help and support during the early years when children are young.

We can support families with at least one child under five with our home-visiting volunteers.

Who can be referred?

We accept referrals from families struggling to cope with a variety of challenges, such as post-natal illness, disability, isolation, the demands of parenting young children, bereavement and multiple births.

Home-Start support is not a substitute for professional services but complementary to them, and the best results are achieved through an active partnership between professionals and Home-Start.

We are no longer able to accept families who are under S17 or S47.

Who can make referrals?

Referrals can be made to Home-Start Norwich by any agency working with young children such as health visitors, social workers, family support workers, children's centres etc.

Families can also refer themselves for Home-Start support by contacting us by phone, letter or email. Around 25% of all our referrals come directly from families.

How do I make a referral?

Families in need of support must have at least one child under the age of five and live in Norfolk.

Please discuss the referral to Home-Start Norfolk with the family - they MUST agree and be willing to accept our support.

Email us on and request a referral form and complete it, providing an indication of the family's needs. Post or scan & email the completed referral form to us. Please note - this form is for professionals only. To self refer please call or email us.

Contact us on 01603 977040 if you would like to discuss further with one of our team before referring a family.

What happens next?

Once a referral is accepted, we arrange an initial visit with the family to discuss their needs and tell them about what support is available from Home-Start Norfolk.

We carefully match the skills and experiences of a volunteer to the needs of a family, who is then taken along to be introduced to the family.

Volunteers visit weekly at a mutually convenient time to support the family with their needs.

Referrers are kept fully informed throughout the process of referral, matching and at regular intervals during the period of support by the volunteer.



We are accepting new referrals from the North Norfolk and North Broadland area as we have trained volunteers available.

Please use our referral form below or call us on 01603 616400 to discuss your referral. Our North Norfolk Coordinator Emma will then contact you to discuss further.                                                                           

Home-Start is very valuable to families in Norwich, and I am not sure any other services could offer such a good service.

Family Support Worker

Donate button